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Some people believe that a “certain amount of conflict” on the job is normal. But too often, arguments can escalate into insults, challenges and threats. Sometimes these conflicts can even become physical, and lead to serious injuries… even death.

All of these situations are examples of “workplace violence”… and they can happen in any work environment. If they do, it can be stressful, bad for morale and downright dangerous.

So how much conflict is too much? And where do we draw the line?

This is a series of seven “Workplace Violence” courses that contain valuable information about how to recognize, prevent and handle violence in various work environments. Each version of the course features video and terminology that show the environment and operations of a specific industry.

Versions of the course include:

  • “Workplace Violence in Construction Environments” (CST)
  • “Workplace Violence in Food Processing and Handling Environments” (FDS)
  • “Workplace Violence in Industrial Environments” (IND)
  • “Workplace Violence in Office Environments” (OFF)
  • “Workplace Violence in Transportation and Warehouse Environments” (TRN)

…as well as a “general” Workplace Violence course that can be used in other environments (GEN).

Topics covered in each course include:

  • Defining Violence in Your Workplace
  • “Warning Signs” That Violence is Going to Occur
  • How to Handle “Aggressive” Behavior
  • How to Deal with “Violent” Behavior
  • Creating a “Workplace Violence Prevention Program”
  • …and more.

The seventh version of the course, “Workplace Violence in Healthcare Environments” (HLC), addresses the healthcare industry’s unique workplace violence challenges and regulatory guidelines. It discusses how to identify, handle and prevent incidents of violence in hospitals, urgent care facilities and other medical environments… and the regulations that are in place to protect healthcare workers from violent situations.

Topics covered in the course include:

  • Defining “Violence” in Healthcare Facilities
  • OSHA’s Guidelines for Preventing Violence in Healthcare Environments
  • JCAHO Requirements for Addressing Violence in Healthcare Facilities
  • Identifying and Controlling the Potential for Violence in Healthcare Settings
  • Education and Training About Workplace Violence for Healthcare Employees
  • How to Respond to Incidents of Violence in Your Facility
  • …and more.